Return And Refund Policy: MyVINCI-US
Return & Warranty Policy
Refunds and Returns
If, for any reason, you are unsatisfied with your VINCI product(s), simply return it with the original receipt and packaging via Return Merchandise Authorization (RMA) within 30 days of the purchase for a full refund of the product price.* If the item is returned within this time frame, we will issue a full refund to the Credit Card account used for purchasing. Note: If you purchased a product online (VINCI Learning Toys excluded) and you would like to return or exchange it, the shipping costs associated with the return/exchange will not be reimbursed.
* Since the actual delivery of your order can be impacted by many external factors beyond our control, VINCI Education Corp., cannot be held liable for any late deliveries.
Return Merchandise Authorization (RMA)
For your convenience and ours, please write the RMA number on the outside of the box that the product(s) is being shipped in. We ask that you explain the reason for your return. It is important to mail all the original boxes, manuals, accessories and any other items along with the product. If you have additional questions about the RMA, please contact support [at] VINCIGenius [dot] com or call toll-free at 1-855-MY-VINCI (1-855-698-4624).
Returns on Purchase at Other Retailers
If you are unsatisfied with your product(s) purchased at a retail location other than VINCI Store, please contact the retailer for its specific return policy. Return policies vary depending on the individual stores or sales points. Regardless of your point of purchase, VINCI's dedicated support team is there to assist you with any questions or issues. Please contact support [at] VINCIGenius [dot] com or call toll-free at 1-855-MY-VINCI (1-855-698-4624).
Returns on DVDs
Only unopened DVD returns will be accepted. In the rare case where the DVD is proven faulty, we will provide a refund even it if it is opened.
Returns on Learning Toys
In order to receive a full refund on VINCI Learning Toys, all toys must remain in a new condition with all the game pieces intact. Items must be returned with all the original packaging and accessories. Please note that we offer free returns on VINCI Learning Toys only. To ship your VINCI Learning Toys, please email your contact information along with your mailing address to our Customer Service at support [at] VINCIGenius [dot] com to obtain a return label or call VINCI's toll-free telephone: 1-855-MY-VINCI.
Returns on Downloadable Content (Apps and Videos from VINCI Kids Library & VINCI Curriculum Store)
If you are unsatisfied with your VINCI Curriculum or Kids Library app purchase, you will have 15 minutes from the time of download to return the app for a full refund. To request your refund, access your App List from VINCI Curriculum Central or Kids Library Installer and locate the title of the app you want to return. If the app has been installed, choose "Uninstall & Return" option. If the app has been purchased, but not installed, then select "Return." Note: You must have VINCI Curriculum Central or Kids Library Installer to request a return. Note: You must have VINCI Curriculum Central or Kids Library Installer to request a return.
Returns on MicroSD Card Packages
VINCI MicroSD Packs contain learning apps as part of VINCI Curriculum. We do NOT accept returns/exchanges on VINCI MicroSD Cards unless it is unopened, and returned in its original packaging within 30 days of purchase, after which no replacement/exchange will be honored. Any opened MicroSD card package cannot be returned regardless of whether you have/or have not gone through the installation. VINCI SD cards are VINCI Tab-specific and cannot be used in any third party tablets or phones. Note: Please study the MicroSD Cards' content carefully before purchasing and downloading it to your device.
Replacements and Exchanges
Damaged and Defective Items
We recommend that the customer reviews the package and its contents upon delivery to ensure that it is free of any external damage/defect(s) that may have occurred during the transportation. Any defect found during the first inspection will be considered as reasonable grounds for exchange or return of the product(s) to the corresponding VINCI retail or online store where the product was originally purchased. If you need additional assistance or you need to request a missing piece or replacement part(s), please contact support [at] VINCIGenius [dot] com or call toll-free at 1-855-MY-VINCI (1-855-698-4624).
Wrong Items
If you received an incorrect product(s), please contact us at support [at] VINCIGenius [dot] com to resolve the issue.
VINCI Tablets come with the industry's best warranty with 12 months parts and labor. The warranty is valid for defects during normal use. The warranty is not applicable to VINCI's touch screen, which is designed with durable tempered glass. In the rare case, where the touch screen is damaged, the replacement cost is $ (US) 50.00, excluding shipping costs.
Customer Support
For more information, contact us at VINCI's toll-free telephone: 1-855-MY-VINCI (1-855-698-4624) or email support [at] VINCIGenius [dot] com. You can also Live Chat with our Customer Support.